Frequently Asked Questions

5. What are the procedures to follow in case of lost or damaged luggage? 

Visit the Lost Luggage section for step by step instructions. Fill out the Claim Form or contact the Call Center via phone, e-mail, or Skype to submit a claim with U-Wrap™. Please have the following information ready before submitting a claim:

  • Passenger Information, passenger address, passenger e-mail.
  • Airline Ticket number, departure airport, arrival airport.
  • U-Wrap™ Registration Number Label.
  • P.I.R. reference number of the formal complaint from the airline/lost & found.

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Lost Luggage

Instructions in the event of lost or damaged luggage.

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Claim Form

Submit a claim online.

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Call Center

24/7 Customer Service Call Center.

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